This form is for grievances related to the North American Veterinary Licensing Examination (NAVLE) only. Please contact your state or provincial licensing board for any complaints concerning veterinarians.
In accordance with the grievance policy in the NAVLE Candidate Handbook, if you believe the administration of your exam or the conditions during the exam negatively affected your performance, you can file a grievance to request an investigation by the ICVA.
To submit a grievance, please use this form to submit a written request within ten (10) business days of your test date. When completing the form, include the date, time, and location of the exam, along with as much detail as possible about the event.
Additionally, it’s important to file a grievance—either directly with Prometric at the testing center immediately after your exam or through the Prometric website within the same ten (10) business days.
Please ensure your grievance request meets these guidelines and is submitted on time; incomplete or late submissions will not be reviewed.
Important note: The investigation process may take up to 60 days, and once complete, ICVA staff will provide a follow-up response.
